Best Rate Guarantee: FAQs

 
Vegas.com Best Vegas Rate Guarantee| How It Works | Terms & Conditions | Claim Form | FAQs

Frequently Asked Questions

What's so special about the Vegas.com Best Vegas Rate Guarantee?
Vegas.com is so sure that our rates are the best around that we're putting it in writing. As a Vegas.com customer you know that if you book your room through us and then find a better rate publicly available on another Web site within 24 hours, we'll give you double the difference back, up to $150.

How does the Vegas.com Best Vegas Rate Guarantee Work?
Here's an example:
--After reading the Vegas.com Best Vegas Rate Guarantee Terms & Conditions, you book a one-night stay through Vegas.com for a rate of $110.
--While searching the Internet you find a room rate of $100 on another publicly viewable website for the same night, same room type, same hotel and for the same number of guests.
--You notify Vegas.com by filling out and submitting the Vegas.com Best Vegas Rate Guarantee online alert, including your booking details, within 24 hours after booking your original reservation through Vegas.com. Please note: Only one claim can be submitted in a 24 hour period.
--If a Vegas.com reservation specialist confirms that:
a) the competing rate you have cited is publicly available, bookable and is priced lower than any available Vegas.com rate, and;
b) confirms your Vegas.com reservation, then;
c) the Vegas.com reservation specialist will give you double the difference back. In this example, you would get $20 back! You will be notified, and your credit card will be credited the difference. (Math will differ depending on cited room rate. Up to $150 total refund.)
It's that simple!

See the Terms & Conditions for more details.

If I find a lower rate within 24 hours after I've booked with Vegas.com, what should I do?
Simply fill out the Vegas.com Best Vegas Rate Guarantee online alert. During normal business hours (Monday through Friday from 9 a.m. to 5 p.m. PST), you should expect a response within two business days.

If my claim is confirmed, how long will it take to adjust my rate?
The Vegas.com reservation specialist will call or email you with your new rate within two business days. If your online alert is sent outside normal business hours (Monday through Friday from 9 a.m. to 5 p.m. PST), it will be processed within the next two business days. Your new rate is not effective until you receive notification from Vegas.com.