Rated 5 out of 5 by Chris12ha Excellent pilot, horrible customer service by everyone else
I say excellent because Erica our pilot saved the day. The limo ride was a group of 8 people and the driver was very standoffish. It was even worse on the ride back after having to listen to him and the other drivers complaining about the marathon delays expected later in the day. When we arrived at the airport customer service was again lacking as no one greeted us or was welcoming. We wanted to get a cup of coffee and the lady checking us out was not nice at all. I was astounded that we couldn't get a cup of coffee without paying since we spent so much. There wasnt even a sign or indication that we couldnt get a cup without paying so another guest had to tell us that we had to pay for the cup! At this point I was about to give up on the day and write this thousand dollars off to a bad time but Erica, our pilot, came out to meet us and was very friendly. She made sure everything on the flight went smoothly, answered questions and pointed out interesting things to see on the flight. If not for her, this trip would have been a disaster.
November 17, 2015
Rated 5 out of 5 by Skipper4781 Spectacular!
The helicopter ride was awesome! The views were spectacular! Loved it! Our pilot, Jonathan, was very informative as well. He gave great suggestions and had answers for everything :)
November 9, 2015
Rated 5 out of 5 by Justin102030 Awesome. Must do experience in Vegas
Guide was great. Awesome to land in the canyon. Please note the description by vegas.com says u see the lights of vegas. But you actually do a fly by the whole strip at the end so this tour was great.
October 24, 2015
Rated 3 out of 5 by DeanandDawn Fantastic experience unfortunately not long enough in the Grand Canyon
Our Pilot on the trip was called Michael, he was informative and friendly and was more than accommodating. A credit to his employer. The views we got over the Hoover Dam and Lake mead were breath taking. We flew over the Colorado River and set down in the Canyon. This was marketed as having a good while to soak up the scenery and have a picnic lunch but was in reality a flying visit (no pun intended). We had about 20 mins tops and that was a quick walk about and scoffed down our lunch as quick as possible. There was certainly not enough time to enjoy the lunch provided. A shame really as the experience itself was a once in a lifetime trip for us. Quite expensive too. All round very good but like I said, just very short for the money spent.
October 19, 2015
Rated 2 out of 5 by Kcheva Not what described or expected
This tour is not worth the amount of money paid. It states you'lol have plenty of time in the canyon, when in reality you spend more time in the limo from your hotel to the agency than what you spend at the canyon. You'll have fairly 5 minutes to take some pictures on a totally isolated area' and then they will call you for a picnic you will have to swallow down because there is no more time left. Definitely would not recommend it.
September 22, 2015
Rated 5 out of 5 by Bkchris Great family experience.
This was a great experience. The driver, pilot and staff were all wonderful. We went on this trip with our two children (8 & 9) and they had a great time. The picnic was great and felt so personalized. We did not feel rushed at all. I highly recommend this company and trip.
July 9, 2015
Rated 5 out of 5 by HellerT Awesome experience
This tour I had looked at a lot online and then hesitated on booking, so glad I didn't!!!! It was an amazing time, the pick up was so timely, our pilot Jason was amazing and so personable. Also very knowledgeable about the area and great at answering our questions and even being our photographer when we needed one.
I'd highly recommend this!! My mom and I enjoyed it very much
June 8, 2015
Rated 5 out of 5 by Cuddy This trip was just fabulous
Our pilot, Patrick was a wonderful pilot and tour guide. I would recommend this tour to everyone. WOW!!!
May 28, 2015