Rated 2 out of 5 by ED2017 check in difficulties, weak wifi, and cockroaches
Pluses included the reasonable price during a busy convention weekend, the convenient location (just off the Strip), free breakfast and wifi, and a kitchenette (microwave, fridge, sink). The downsides included a lost reservation, weak wifi signal in the room, a lot of traffic and street noise, and cockroaches in the bathroom.
When checking in, we were informed that they couldn't locate our reservation. They asked us when we had made the booking. When I replied 2 months ago and pulled out the paper copy of the confirmation, showing that we had prepaid for the room, they seemed nonplussed. The desk clerk was pleasant, but it took 25" for the situation to be sorted out.
The room itself was a basic double and generally clean, if a bit dated. I was disturbed to see at least 2 cockroaches in the bathroom however.
The free wifi signal was weak and two members of our party were unable to ever log on.
The pool was closed for the season and there's no casino associated with the property so I really couldn't rate either of these categories.
January 10, 2017
Rated 1 out of 5 by Kali88 Very bad customer service
I was very disappointed in the way the front desk male spoke and responded to some of the questions we asked. During check out he responded rudely whenI asked if I can pay with cash and instead charged my credit card even though at check in he specifically told us we would be able to pay with cash during our check out. When we got there I had two rooms reserved and he kept insisting that I did not, if it wouldn't of been for me insisting for him to check he would of never found the second room, luckily after 15minutes of my wife and me telling him to check he finally called the website through were we did our reservation and found the second room. Overall the staff at the front desk was very unprofessional and specially the young tall white male.
January 7, 2017
Rated 2 out of 5 by muyjohnnybravo Rooms not what I expexted but customer service was exellent
Had to ask to change rooms because old flat spring mattress. Gentlemen at front accommodated me looking for a newer upgraded room. Sadly, we never were able to hook up to Wi-Fi needed to go 3 blocks away to Starbucks. Overall just a place to crash in Vegas, shower grab a quick coffee- bite to eat in the morning but not worth the $186.20 I paid
November 7, 2016
Rated 4 out of 5 by Aprilmae Nice clean comfortable easy parking by room
Very nice stay for 1 night. Slept well. During the early evening had planes over head landing at Mc Carren airport. Room clean and comfortable. Even had a mini Kitchenette. Easy access to Inn. Easy parking infront of room. Had a very nice continental breakfast free. Small room where food is but big sitting area with lots of tables and chairs with a tv showing nice show to watch. I was by myself so that made it nice. Neat and clean area and rooms neat and clean. Must have just updated and painted. Everything seemed new for an older Inn. Thank you for a nice stay.
October 31, 2016
Rated 4 out of 5 by mald Good overall
Great room,you do need transportation to strip,not that close.Away from all the busy areas.CVS right next door 24hrs.
good service but had to keep asking for extra towels.Had 3 people in room and was always given only 2 big towels.
August 8, 2016
Rated 1 out of 5 by Windmimi1 Bugs
Close to strip but there was dead cockroach on the floor in the bathroom and it wasn't small
June 28, 2016
Rated 5 out of 5 by TeacherJeanie Need a Kitchenette?
If your trip to Las Vegas includes cooking your own meals, then the Red Roof can't be beat. I like making some meals instead of eating out for every meal, so this was the perfect location and service and care we required. It's located near the Hard Rock Cafe and a few blocks from the Miracle Mile Shops. We found the room clean and updated, and the appliances were clean and in good working condition. They keep the continental breakfast stocked and were very polite at all times.
June 27, 2016
Rated 5 out of 5 by fragfest Good bang for the buck
Parking in front of room...10 steps
Nice beds....I fell a sleep with the lights on
I did not gamble or go to the pool
Hotel location on the map when you purchase the roomo
I do not know why anyone would have a problem here
I would stay,again
Free coffee and breakfast
May 25, 2016