Rated 3 out of 5 by Lynp spend a Lil more and stay somewhere else
We were double charged our deposit but didn't refund till checked out. The buffet closed down for a repair that took four days so forced to pay double for food in bar
January 30, 2016
Rated 5 out of 5 by JPac Great room for the price
Pretty spacious room for the price you pay. The casino is not the greatest but at least they got a shuttle to take you to one.
January 27, 2016
Rated 2 out of 5 by Moneyfunny Clean but dated
The hotel was a little bit off the strip. It looked very dated from the outside but had been renovated somewhat in the rooms. The rooms were very clean. The beds are comfortable.
The woman at the front desk I'll check to send was amazing. Unfortunately that's where the customer service ended. We scheduled a shuttle but never showed up. We ended up taking a taxi and they credited us five dollars. Nowhere near the price of the fair certainly doesn't cover the aggravation.
If you're looking for a no-frills place with very clean rooms and a small casino this may be the place for you. The price was right and they did give us a ride to the airport when our stay was over.
January 18, 2016
Rated 5 out of 5 by ProudOkie Better than expected
Free shuttle from airport a great bonus. Loved having the refrigerator in the room, being off the strip was restful and easy access to everything. Tim in the cafe was extremely friendly and, provided EXCELLENT service and made us feel at home. The food was great! Just like home cooking and very reasonable priced. Yes I missed a coffee maker but we could easily walk to the cafe and get a free cup of hot water for my tea and, coffee was very inexpensive.
November 29, 2015
Rated 2 out of 5 by HighstandardsJacob Below average overall
First thing I noticed is that casino/lobby smelled like smoke. Bar/restaurant was clean. The receptionist couldn't find my hotel reservation which was writers because I made it on here. The hotel room was below my standards. No comforter on the bed just white sheets. Went to take a shower and was welcomed with luke warm temperature. I had hot water once but that was because it was after coming back another night of fun. The bathroom fan and light were connected together so a loud fan was getting annoying.
Positives: Uber fair was no more than 14 bucks to the strip. Mini fridge for pregaming necessities.
October 20, 2015
Rated 3 out of 5 by JAR41 Best quality feature is the staff
Food was excellent as was the service in the bar. Room was clean and comfortable. Location was an easy walk to the monorail. The form requires I complete sections I did not use. I did not gamble nor did not use the pool. Overall amenities got a lower rating because, while the Mardi Gras does have an excellent exhaust system, it is still obvious that people smoke in the casino and bar - as happens all over Las Vegas.
I found the Mardi Gras a good value and would stay there again.
July 29, 2015
Rated 2 out of 5 by mkewb63 Great for smokers
The location was great for our purpose, the convention center. The room was ok, nothing fancy. The biggest problem I had was, the second you walked into the lobby to check into the hotel you were floored by the heavy cigarette smoke. Apparently they have no ventilation system to remove it. Couldn't use the restaurant or the bar because the smoke was so heavy. While the room was smoke free, the hotel lost out on our meals and drinks because of the smoke. The staff was coughing and their eyes were red from it and it's a huge disappointment. When you have a small hotel with a small casino, you need to generate revenue besides rooms and I can only imagine how much they are loosing because people can't use the restaurant and bar. I saw many people coming out of the lobby making faces because the smell was so bad. It's not a place I would stay again for that reason only, if it didn't have the smoke, I would stay there again.
July 28, 2015
Rated 3 out of 5 by shell108 Terrible customer service
We have never encountered a hotel manager who was a rude and unhelpful as the guy at Mardi Gras. He gave us nothing but attitude, always acting like we were stupid, annoying and that he had better things to do. Other desk staff were ok but we had to battle with the maid to stop her cleaning our room while we were still there, even though it was still before check-out time. Pool and the room were both fine. Description on Vegas.com say there is a coffee machine in the room but there isn't. Shuttle to the strip leaves once an hour.
July 17, 2015