Vegas.com Press Releases
Largest Vegas Travel Site Commits Its Call Center Operations to the U.S.
Henderson, Nevada, - March 15, 2004. VEGAS.com, which operates one of the fastest-growing call centers in the travel industry, announces its intention to permanently maintain its call center operations in the United States, bucking the trend of large companies outsourcing to international destinations.
VEGAS.com President Howard Lefkowitz reiterated the company's commitment to providing specialized Vegas information for both www.Vegas.com and the company's newly launched Spanish operation through www.espanol.Vegas.com.
"Our travel specialists actually live in Vegas and know the city inside out - it's one of our greatest assets," Lefkowitz said. "VEGAS.com prides itself on providing accurate, local information to visitors, and we believe there is tremendous value to the information our specialists provide on the phone."
In the last year, the company's call center operations grew from 10 to 100 seats, and the call center now accounts for 45 percent of the company's sales. The remaining transactions are made online, and overall sales for the company have shot up 475% year over year.
VEGAS.com's travel specialists can provide detailed information to Vegas visitors unavailable through an out-of-state or internationally outsourced operation. Staff members live in Vegas, and are constantly visiting hotels, shows, restaurants and nightclubs to remain up-to-date on the city. VEGAS.com's partners also visit on a regular basis to answer questions and listen to suggestions and feedback.
The center consists of more than 100 staff members who reside locally and are prepared to answer questions ranging from hotel and show advice to how to avoid the massive lines at the city's nightclubs and hotspots.
VEGAS.com also has Spanish-speaking travel specialists to help travelers who wish to speak their native language. As a result, the site is bringing business into the United States from Spanish-speaking countries, in contrast to the trend to outsource jobs outside of the country.
Contact: Pamela Johnston