Desktop Support Technician is the No. 1 destination travel site in the world. Millions of people use every month to plan and book their hotel rooms, show tickets, air-hotel packages and more. Join our fast-growing team and enjoy a challenging work environment, great benefits and opportunities for career development.




The Desktop Support Technician is the primary point of contact for IT support of end-users and the daily IT functions. The ideal candidate should possess excellent customer service skills, is a self-starter, ability to multi-task and will be able to work under minimal supervision.


  • Install, upgrade, support,  and maintain PCs and Macs (including hardware and software), printers, faxes, projectors and scanners
  • Document and maintain PC configurations and inventory
  • Process new employee setups using Microsoft Active Directory.
  • Participate in special projects, such as office computer equipment moves, repair/maintenance of printers and PCs, installation and configuration of desktops and laptops.
  • Troubleshooting network connectivity.
  • Troubleshoot mobile phones
  • Document new process and procedures for system changes.
  • Keep up to date with changes in hardware and software technology.
  • Participate in seminars, meetings and training provided by the company.
  • Respond to requests for technical assistance in person, via phone, or through email
  • Provide strong, proactive customer service.
  • Document best practices and processes.
  • Other duties as assigned.

The ideal candidate will have the following experience and qualifications:

  • High school diploma or equivalent required. 
  • College courses towards MIS degree highly preferred. 
  • Two years job related experience. 
  • Minimum of one-year experience in a customer service role. 
  • Experience supporting Windows Active Directory environments. 
  • Basic PC & printer troubleshooting skills. 
  • Knowledge of MS Office suite, Adobe creative software and popular web browsers. 
  • A valid Nevada Driver’s License, reliable transport, clean driving history and proof of insurance.


    To excel at, you must be able to work in a fast paced, rapidly changing environment.  The department’s operating hours are Monday to Friday from 7:00 AM to 6:00 PM.  Shifts are 8 working hours per day, with an after-hours on-call rotation which vary as our business operates 24x7. Requirements are high, but in return we offer a competitive compensation package.


    If you think you have what it takes to be the newest edition to our team, please submit your resume to with “Desktop Support” in the subject line.

   is an Equal Opportunity Employer.