VEGAS.com prides itself on excellent customer service. Below, we've provided several methods for you to get in touch with our customer service professionals. We've also listed some frequently asked questions, which often will save you the trouble of a phone call. Please review the frequently asked questions, and if your question is not answered there, don't hesitate to give our customer service professionals a call.
|Frequently asked questions
How do I get a copy of my e-mail confirmation?
How do I modify or cancel my hotel reservation?
How can I change my bedding type or my smoking preference?
How do I get a receipt?
How late can I check in to my room?
If you plan to arrive after 11:59 p.m. PST on your assigned check-in date, you must call one of our customer service specialists at (866) 998-3427 (within the United States) or (702) 992-7990 (international or in Las Vegas) so we can extend your check-in deadline with the hotel.
Important note: If you check in after 11:59 p.m. PST of your assigned check-in date and you have not notified VEGAS.com of a later arrival by phone before that deadline, the hotel may consider your entire reservation as a no-show. Once your reservation has been designated as a no-show your entire reservation will be canceled. Once your reservation has been determined as a no-show it is non-refundable.
How do I change the name, date or quantity of tickets on my show ticket or nightclub pass order?
What are your cancellation policies?
All our policies can be found by clicking on the Terms & Conditions link near the bottom of one of our billing information pages. The billing information page is the page where you provide your name and other billing information when making an online purchase.
How do I fill out a VEGAS.com Best Vegas Rate Guarantee Claim?
Why isn't VEGAS.com listed on my credit card statement?
How long does it take to process a refund?
The issuing bank on your credit card is ultimately responsible for how soon it will show up on your statement. Usually, your refund will appear on your statement in one to two billing cycles. The maximum time allowed for a refund is four to six weeks.
How do I submit a general comment or suggestion to VEGAS.com?
How do I find out more information about a specific hotel, show, tour, nightclub, golf course or restaurant?
|Send us an e-mail
Have a question about an order or want to know more about what to do once you arrive? Contact our highly knowledgeable customer support representatives with any VEGAS.com question you might have. For issues regarding cancellations or order changes, please call (866) 998-3427.
|Customer Support Phone Numbers
If your question is not answered through e-mail, don't hesitate to give our customer service professionals a call.
Toll-Free Customer Service (within the United States and Canada): (866) 998-3427