Rated 2.8 out of 5 by 123
Rated 4 out of 5 by Alisaas2 A jackpot win on Video Keno was an added bonus!
We arrived during a slight rush period and there could have been additional reservation clerks available. It took approximately 15 minutes to check-in. Two of the 4 elevators were not working - so the wait for the elevator was extremely long! Our room was adequate, although one of the bedside lamps was not working properly, even changing the lightbulb did not help. This was not a big problem so we did not call for repair. There was no in-room safe. The bathroom baseboard around the shower required repair some time ago. But hitting a jackpot on Video Keno just about had us forgetting about anything negative. Would stay here again in the future.
December 4, 2014
Rated 3 out of 5 by foodphils Good stopover price is right..
good value ifor your money. Don't eat at the I hop food is uneditable calling it bad is a completely, yes it is that bad...
November 8, 2014
Rated 1 out of 5 by Yaneth39 I had a bad experience .
I din't find the hotel.and I had die battery I couldn't call , and they can't give me a credit for that.
November 4, 2014
Rated 2 out of 5 by bobgin14 vegas.com is ok to.use
The 3rd floor hall carpets were disgusting & was supposed to be a smokefree rm & it was not. The tv was old just not a good experience.
August 26, 2014
Rated 5 out of 5 by Amy1727 I do recommend it
It was peaceful great service everything was great
August 24, 2014
Rated 1 out of 5 by Tony777 Never again
Roulette table was poor lady running it wasn't paying attention
And kept taking my chips even when I won
Had to keep my eyes on here more than the ball.made me wonder if this casino was lagit!
2nd time I've played at this casino and it will be the last.
August 18, 2014
Rated 1 out of 5 by ALUCAS Poor Customer Service
We were checking in after 3pm the line was all around the corner passing the elevators we waited for over an hour. They are very understaff they only had 2 people checking in guest .1 of the other check in line was for the high rollers club. Then they had a supervisor in an out assisting with check in so it seemed, by the time we were done checking in I was very unhappy. I never got asked what my room preference would be other than king or double I was never informed prior check in I needed to place a $30 deposit. The toilet seat to my room was broken, the bathroom door would not close, the bedding looked dirty asked a room attendant for a privacy sign had no idea what I was talking about walked away ignored me...maybe did not even speak English. I have stayed here plenty of times this will be my last. When I was checking in I shared with the agent my concerns of their check in process asked for their corporate offices address said she did not know it, she told me to call a customer service number. A supervisor Justin Smith asked me what was our issue I told him that it was ridiculous wait they know check in is at 3 pm and they are not staffed accordingly he said everyone needs to wait even he waits that is normal. I was astonished of his dismissive comment to a paying customer. Asked for the manager he said that he was empowered I said I work in the hospitality as we'll and never would we speak to our customers the way he did.
July 17, 2014
Rated 3 out of 5 by Nerdy Everything GOOD until check-out
Everything was good until I decided to check-out in person and found out they were charging me for 3 movies i had NOT ordered (I'm so glad I checked-out in person if not they would had charged the movies to my account ). I complained and supposedly the manager waived those fees, we shall see.
July 8, 2014