Rated 3 out of 5 by KfromCali OK, but not the best
Upon arriving, we found out there was a glitch in their system and we had been double booked. Upon calling Vegas.com to make sure we weren't being charged twice, we learned that indeed it was the Tropicana's fault. Meanwhile, while trying to get this sorted out, one of our party members got trapped in the bathroom, due to a faulty door. She had not used the lock, the door was askew and got jammed.
After the initial trouble, everything else went fine. It is an ok hotel. Would I stay again? Possibly if the rates were lower than everywhere else. Overall the hotel is a little run down, but it does what it needs to do. Expect long walks from the rooms to the front lobby and to the parking garage.
April 16, 2015
Rated 1 out of 5 by neilrut Worst Vegas hotel I've stayed at so far
After a long day driving I arrived to find out my room wasn't ready but if I upgraded to the Paradise Tower I could have a room right away. (Maybe a scam but they all do it). I agreed because upgrade wasn't too much. I liked the room but didn't want to leave it until I could secure my valuables in the broken room safe. They sent up security right away but he couldn't fix it. Said he will send the locksmith right up. 30 mins pass and no locksmith. I called front desk to inquire about the delay - she said locksmith went home for the day. Was anybody gonna tell me??
Next I went to a late lunch with my friend. Restaurant was not very busy and we placed our order a few minutes after we sat down. Soon after several tables arrived. Each one of them got served before us with no explanation why our food was taking so long (bowl of soup and a BLT wrap). Finally after about 30 mins our food came. My Matzah Ball soup was truly inedible. Saltiest thing I ever tasted and quite small for an $8 bowl of soup. My friends sandwich wasn't much better.
Next we went to the pool where there is almost no shade available to those like me who can't be in the sun (high skin cancer risk). We found one patch of shade and asked lifeguard if we could move chairs there. He said it was fine. After hauling 2 heavy chairs and settling in for only a few minutes the pool manager came over and rudely told us we would have to move. There was literally no other shady area so we asked for an umbrella. He said there would be a charge. When I complained that my skin condition prevents me from being in the sun he snarkly walked away and said "I'll see what I can do." After 15 mins he told a life guard to bring us an umbrella. She went through 3 umbrellas before she found one that worked. We were standing in the shade nearly another half hour before we could relax in our chairs with an umbrella. The pool manager ultimately apologized and made good.
Really the best thing I can say about Tropicana is that it is a very easy walk to the MGM which is a great hotel. You can stay at a pretty cheap, decent room at the Trop and spend all your time at the MGM!
April 5, 2015
Rated 5 out of 5
by aivlyssylvia Quiet but central to the excitement
We loved our stay at the Tropicana. The room was peaceful, we were on the 16th floor facing the strip, with amazing views!! We also enjoyed the pool every day, it was a great place to spend the whole day resting up for all the fun nights. We liked that this end of the strip provided a wide range of meal options at different price points. We were looking for a mixture of budget and luxury and I really feel that this gave us that feeling exactly. Not too many kids, and that was amazing since we were there to escape our own! It was a much older crowd. It was easy to get to any thing. One thing that was lacking was the variety of food available in the hotel it's self but we enjoyed walking over to both NY NY and the Luxor for more choices, both less than a 5 min walk. I will definitely be back and wish we could have stayed longer there was so much more to do and see!
April 1, 2015
Rated 4 out of 5 by Kobra Employees nice , great pool
Got stuck in smoking room first night. After change to non smoking room was fine. Employees friendly. good location.
March 20, 2015
Rated 3 out of 5 by MandaK Meh
The Trop has improved with its remodeling but don't let "new" and "Double Tree" fool you, it's still a "C" type casino - better than some not as nice as others. Small casino floor and if your looking for a quick bite after 11 pm - grab it before you get to the Trop, we made that mistake and had the choices of Starbucks old pastries and a cafe *cafe may have been good but we were looking for something to take to our room as most casino's have a 24 hr take out of some sort. ****I did not use the pool but it is required in the review
March 14, 2015
Rated 4 out of 5 by odefri4012 Great hotel; read the fine print!
Great experience. Staff seemed a little "worn" to say the least. We recieved a brochure upon check in with all the amenities that were included in our resort fee, one of which included two for one at the laugh factory. I went to buy the tickets, and all of the sudden the promotion expired and they forgot to tell the front desk to remove the cards. Then after not being compensated for their mistake, I asked to speak with customer relationship and was then told that the promotion was only mon-Thursday, which was no where in the fine print on the cards, believe me I checked! After I was finally comped the other ticket, I was curious as we checked out the next day, at which they were still issuing the same cards. So, check and stick to what it says. Another guest also told me that there was a kiosk on the strip that was selling show tickets and had the laugh factory two for one.
March 9, 2015
Rated 5 out of 5 by Peggy42 met all my wants/needs
Customer service was excellent, as was the room. The only complaint I had was one that couldn't be helped. I enjoy playing table games and construction noise was not pleasant BUT the friendliness of the dealers more than made up for it and, of course, this is a temporary situation.
March 9, 2015
Rated 5 out of 5 by Fernandotgo Excellent Hotel
This was an amazing experience in vegas, glad to have stayed in the Tropicana, the pool was closed for the season, but overall, really enjoyed the time. Right on the Strip and have plenty options for transport, near the airport and every other famous hotel.
Definitely will go back there.
February 11, 2015