The Signature at MGM Grand
4.6
5
345
536
Unorganized, incredibly poor customer service dealing with their own mistakes.
After waiting through "regular" MGM Grand's check in (30 min wait), we make our way the seeming mile to "The Signature." Upon check in, the key machine isn't working. They told us to come back down later to get our key...I said I don't want to wait in line again and they should bring it up to us. The guy walks us to our room, we wait, and wait, and wait. Go back down and he has the keys ready so we stick them in our pocket and are off for the day. Coming back to our room at 9pm, we stick our key in and it doesn't work. We look at the envelope and it says 609...we were at 607! So we walk over to 609 thinking we made a mistake and what do you know...we walk in to room 609 and it is full of someone else's belongings. I call down, explain everything, and the idiot on the phone keeps thinking that I lost my key. NO! I DIDN'T LOSE MY KEY! YOU GAVE ME A KEY TO THE WRONG ROOM!! We wait, and wait, and wait for someone to bring up the correct key and they never come. I go back down and the man at the front desk says that only a manager can bring up a key, the girl on the phone was incorrect and nobody was on their way up there because there isn't a manager here right now. I ask to speak to the manager and after waiting 20 min for her to arrive, all she does is comp us $75 of room service. Which might I add, can buy you about 2 entrees. She neglected to mention that it doesn't include the tax, tip, or room service fees. So we end up ordering room service, which we wouldn't EVER do and pay an additional $20 on the extra fees that our $75 didn't cover. It was an AWFUL experience with POOR POOR POOR customer service. We were so impressed with the room but it is not worth it to deal with those people and the fact that it is a 20 min walk to the front of the building.
May 10, 2013
Just like the advertisement said! MGM Signature was great
Everything from the amazing front lobby, to the great staff and awesome pool area, this hotel has it all. And its far enough from the strip to be quiet but close enough to walk easily. I highly recommend this place!
May 6, 2013
Great place.
Will stay there every time I go to Vegas. Very quiet and clean and excellent staff.
May 5, 2013
A few minor glitches
A few minor issues with our stay: We never received the wake up call we requested on our leaving day, the light in the shower was out, and the location of the hotel is quite far from the strip. It would be nice to provide a regular shuttle service to areas on the strip other than just the walk-through to the MGM Grand (which is very long from tower 3), especially given the upscale / luxury accommodations.
April 27, 2013
Bring your own food!
While the room was fabulous and the customer service was excellent, the food throughout the entire establishment was way over priced. The only place in the facility where the food was cheap was at mcdonalds and who wants to eat at mcdonalds while they are on vacation. We actually had to go grocery shopping so we could eat. We played slots while we were there and the payout was terrible. I would have been better off playing at our local Indian casinos. I wish I had.
April 23, 2013
The Signature at MGM Grand Was Excellent!!!!!
Since this was our first time to Vegas we spent a lot of time trying to decide where to stay. Well all I can say is we made the right decision in picking The Signature at MGM Grand. Our suite had an excellent view of the mountains as well as part of the strip. Loved the jacuzzi tub especially after coming back from our ATV Tour. Room was tastefully decorated and housekeeping did an excellent job. Neither of us found the walk to the strip very long or difficult. We switched it up with either cutting through MGM Grand or walking outside. There was no Casino in this hotel but we did gamble at the MGM Grand. The only complaint I have is the perfume smell in the Casino. It was a bit much at times. That being said we would definitely recommend The Signature at MGM Grand to our friends and family. And if we ever come back to Vegas we would not hesitate to stay there again.
April 22, 2013
Nice, out of the way retreat.
The facility was a great escape from the strip. Accommodations were very nice and the service was excellent. Only got to the pool one day due to the unusually cold and windy weather, but it appeared to be as nice as the rest of the establishment. The employees were friendly and very helpful.
April 22, 2013
awesome hotel
Great hotel. Loved it. Only suggestion I have would be to put a gate at the corner of Harmon at the Tower 1 pool for entrance so guest don't have to walk up the car entrance to enter the property.
April 20, 2013