Red Rock
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Red Rock Casino, Resort and Spa

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Red Rock Casino, Resort and Spa

11011 W. Charleston Blvd.
Las Vegas, NV 89135
Rated 4.2 out of 5 by 58 reviewers.
Rated 4 out of 5 by Was okay. Was a nice place but a little far from the strip. There was a Dance Competition so there were LOTS of kids and the restaurants were very noisy. Overall it was okay. July 4, 2014
Rated 5 out of 5 by wonderful alternative to the strip, great for families and business meetings our second trip to Red Rock over the years. we really have only two complaints, both related to long, time-consuming lines: at the buffet (which is good btw) very long lines and it seemed that non-guests were let in before guests and the line for the front desk can be a long wait (however, once you get there, you get excellent service). the rooms are much better maintained than most on the strip in the same price range. housekeeping here is exceptional and courteous. staff at the hotel are wonderful and helpful, no attitude or sense they'd rather be somewhere else. no coffee in the rooms is a minus given there's only starbucks as an alternative. also, the weight sensitive mini-bar and snack tray should go, they convey a false sense that the hotel will try to nickle and dime you. given the distance from the strip, it is good Red Rock provides a shuttle service to/from. our only complaint is the last return shuttle leaves the fashion mall at 10 PM, when things are just starting up there and before any shows are out. overall, we'll be back and look forward to it! June 30, 2014
Rated 5 out of 5 by great went on an overnight stay for our 36th wedding anniversary, had a great time! June 11, 2014
Rated 1 out of 5 by Very Disappointing. I was the cardholder and booked through seeking a place where my sister and I could connect and regroup prior to her undergoing cancer related surgery. The description provided seemed to meet this need. When we arrived, we were greeted neither graciously or cordially. The agent spoke only to my sister, even though I handed her the card --no eye contact whatsoever. Never smiled. She asked if we want a high floor or lower level room, noting that we had asked for a canyon view and the view was better at a higher level. We said high level, and she said that there were no rooms available, and there was an extremely long hallway to get to the room and did we think we could handle the walk? What? We are not handicapped or extremely old. There was one room available with a view of the corporate headquarters would be like that? What? We said we weren't really interested at looking at the offices. In frustration, turning her attention to me, the payer, I asked if we could look at the room and view before we decided on upper or lower floors. She said yes, clickety-clicked on her computer and handed us the key. We had already given our baggage to the bell cab. When we reached the room, 5th floor I believe, We looked around. The room was very dark, but we did note that a layer of dust sat atop the credenza and bureau - enough dust to write out names on and that the bathroom floor had hair on it and the tile was not cleaned. Ugh! The view what we saw was of construction equipment working on the property, the roof of an adjoining building, and somewhere maybe 5-8 miles out, red rock hills faintly visible. While we were doing this, the bell cab arrived with our luggage! We explained that we had not decided upon the room, that it would definitely not be this room. He also ran his hand along the tops and saw the dirt, saying I guess they missed that. He left at that point at we called the front desk to ask what was going on. We explained and were told that the manager P------, would be calling us regarding our concerns, and to please standby. We waited 1/2 hour during which time a maid came in a noted the state of the room, confirming what we had seen. We then called down again and were given to a M---- who stated that P------ was the night manager and that she was on now. I explained the whole story again and she said P------ has sent housekeeping to clean the room for us. I said no, we were told he would contact us, adding why would she want us to stay in a room that we had found dirty -- what else did they miss? She stated flatly, what do you want to do, do you want another room? I responded how would I know they had been cleaned properly adding that now I was stressed as was my sister and we didn't feel welcome at all. She restated her previous question. At that point I just wanted to leave. I told her I would like to leave and be refunded my charges. She paused a minute then said she would not refund this night because it was too late, but that the second night would be refunded, and that in fact, I would have to contact to request a refund, then call her back to confirm. Thank you and goodbye. I will not recommend this place to anyone. May 25, 2014
Rated 5 out of 5 by i have stay in Vegas many time my furst time at Red Rock love the rooms and area i'm going back owe me pool it was close. next time I go back i'm even considering taking my kids supper casino and the rooms wow the best Sal February 26, 2014
Rated 5 out of 5 by Beautiful Resort! This resort is beautiful and the staff is very helpful and courteous. The pools are gorgeous and clean with very comfortable lounge chairs. The only downside was that our room was so far away from the main elevators - I think we walked a couple miles!! All in all it was a very pleasant experience and would recommend this hotel. September 23, 2013
Rated 2 out of 5 by Disappointing We're locals who went here for a "staycation." The pool was dirty (contents of a swim diaper floating in it), and the so-called lifeguards were allowing children to run around the pool. We were out there for almost two hours and no one came to ask if we wanted anything to drink. The music in the casino was too loud. The bed was so uncomfortable that we both woke up with backaches. The bellman took almost an hour to come get the bags when we checked out. We were told it would be 15 minutes, but no one bothered to call to update us that they were running behind because of large turnover that morning. Would not stay here again. June 18, 2013
Rated 5 out of 5 by nice and well kept hotel The Red Rock Hotel is a very nice and well kept hotel. It is a good place to spend a quiet get away in Vegas. The room is very clean and spacious. From the telephone operator, security, valet, front desk, in room service, casino bar tenders and restaurant servers (these are the employees I interacted with), everyone was friendly and accommodating. April 28, 2013
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