Rated 4 out of 5 by w2h2o75 Love the parking
What I most enjoy about staying at Boulder Station is the reasonable rates and that you can park close to the hotel section of the property and not have to walk through the entire casino to get to your room.
January 15, 2015
Rated 1 out of 5 by GGC104 Cannot recommend staying here
The overall rating indicated above is not reflective of my positive experience with Kids Quest. The staff at Kids Quest were fantastic, and they did an excellent job of handling a 2-year old child who didn't want to be there initially. I am very happy with Kids Quest, and would recommend its services at Boulder Station. However, too many other things went wrong at Boulder Station, to the point where I cannot recommend staying at this place to anyone, especially those with young children.
When I first entered Boulder Station for the first time, I was hit by a huge wave of smoke that never dissipated. I have been to Las Vegas at least 10 times, and have stayed at almost the same number of hotels, and I have never experienced the level of smokiness that I did at Boulder Station. My wife and 2-year old son constantly complained of headaches. Further, I arrived in Las Vegas with a slight, minor cough as I was getting over a cold, but over the course of the trip, my cough turned into a retching cough that I could not suppress, even when I slept. Although I can't be certain, I do attribute my coughing condition to the high level of smokiness, as I just returned home yesterday, and the intensity of my cough has subsided significantly. For this reason, I will no longer ever stay at Boulder Station, and I cannot recommend my friends or family to stay there either, especially those with young kids. The hotel should really consider installing a new ventilation system, or designating more smoke-free areas.
Typically, my main gambling activity in Las Vegas is to play poker. But I had two major problems with the poker room at Boulder Station. First, the poker room took forever in getting me a seat. Now I know that the poker room is fairly popular at Boulder Station, but I would frequently have to wait 45 minutes to 1 hour to get a seat at a 2-4 hold 'em table. Then, when the demand reached a certain level to create an additional table, the dealer took a really long time to distribute the chips and to get the players seated. When playing poker at other casinos, I have never had to wait more than 15 minutes to get a seat. Further, there was never a sense of urgency at all to be efficient in getting new tables set up. This was particularly aggravating to me since I only had limited time windows to play poker, and would only get 30 minutes to 1 hour in, whereas I could have played more if the dealers had been more efficient.
Second, I experienced a specific incident that was very frustrating on my last night of play. After the flop, my opponent and I were heads-up, and he had raised. I then called his raise. The dealer then proceeded to take my cards and put them in the muck pile, despite the fact that I had clearly put my chips in front of me to make the call (I had not splashed the chips across the table). Further, my cards were neatly stacked well outside of the "fold" line, and my chips were placed between my cards and the dealer. I acknowledge that I did not have my hands over my cards or a chip on top of my cards, so perhaps I could have protected them better, but I would think that the location of my cards and the chips would at least create some level of uncertainty in the dealer's mind. Although I do not attribute any malice intent on the dealer's part, I do think he was careless, and could have at least asked me if I was still in the hand. Then, as I protested after he put my cards in the muck pile, the level of service that he provided was less than ideal. I told him that I did not want to fold, and he quickly replied: "Well, I understand that now. But you have no cards. So I can't give you any of the winnings." And then he brushed all the chips in the pot to my opponent. I obviously thought I had a decent chance at winning the hand, so although that was frustrating to lose out on a decent pot, I was more disturbed by the dealer's complete lack of remorse or even acknowledgement that he had made a mistake. He offered no apology, and he even seemed to imply that the result was completely my fault. Again, I have played a lot of poker in many casinos, and this was the first time that this ever happened.
With respect to the food, I had heard great things about the Feast Buffet, but we didn't even get a chance to go because the line was always too long. One of my favorite things to do in Las Vegas is to enjoy the buffet experience, but we didn't even get to do that at Boulder Station. So we commonly had to go with our second choice in terms of meals. Further, although the food at the Grand Cafe was decent, it was difficult to eat because of the pervasive smokiness within the restaurant. Further, it seemed to take way too long to actually get our food once we ordered it. Again, there just does not appear to be any sense of urgency to offer an efficient customer experience.
So between the pervasive smokiness, my frustrating gambling experience, not being able to get the food that I wanted, and a weak level of service all around, I definitely cannot justify staying here again. I do acknowledge that the room rates are very fairly cheap, but in terms of experience, you definitely get what you pay for.
January 7, 2015
Rated 5 out of 5 by Vegas87 excellent value
This is a nice hotel at a great price. It would be much better if they would remove the resort fees, but it seems most hotels are doing this now. Hotel room could use the option of a microwave, but other than that, this is a nice room with a responsive and courteous staff.
November 28, 2014
Rated 3 out of 5 by jamesa1 hmmmmm
Barth room sink and shower drains were partially plugged and drained slowly, vent on wall in bath room had not been cleaned in a LONG time.
August 22, 2014
Rated 4 out of 5 by kk30 friendly place
most friendly staff everywhere in the hotel we went from restaurants to room service..great place to stay.kenny
July 14, 2014
Rated 2 out of 5 by Rocky7X You charged a $100 deposit & I still have not received it back.
First, I had reserved a King, non-smoking, well in advance, which you did not hold for me. When I arrived, you gave me two queens, which you later exchanged for a handicap room. Very poor! Second, you took my mastercard debit card and said you would not run it through, I everything was OK. You did run it through my bank as a $100 charge, which I have still not received back. Done with You
July 9, 2014
Rated 5 out of 5 by kwill overall a great place to stay
rooms are really nice, shower could have been updated, casino is excellent, nice variety of slots & games, in casino food selection is excellent. Front desk staff could have been better. overall, excellent!
June 28, 2014
Rated 4 out of 5 by avegasfan Nice and Inexpensive
Was pleased that the room was clean. Casino didn't have a lot of newer slots, but did well with the old favorites. Will definitely come again.
June 2, 2014