Rated 4 out of 5 by stangaci Clean hotel, family features, nice rooms, decent experience
Was surprised at the cleanliness of this hotel/casino. Have stayed at a few casinos in Vegas and this one has been the cleanest of all. Family friendly environment with a "Kids Zone". It's off the strip by 15 minutes at least, but definitely worth it if you're not going for the strip experience. If you are, however, you won't want to stay here. This is the first trip to Vegas I've had where I felt like I wasn't in Las Vegas.
Price can't be beat for the room. Surprisingly updated and clean rooms, impressed for the price I paid. The food/restaurants inside are wanting, I left for food every day because the menus were sparse, food didn't look very appealing, and the price was high for an off-strip casino meal.
I didn't use the pool but it would have been disappointing if I had. Looked like a regular hotel pool, something you'd find at a Comfort Inn.
Front desk agent was very lacking in CS demeanor.
Overall, very pleasant stay. Probably wouldn't stay again unless needed a separate experience from Vegas far away from everything.
May 12, 2015
Rated 4 out of 5 by Trish54 Nice place, nice price
Well, we had two rooms, almost opposite each other. The rooms were average, but one was facing over the trash area and kind of smelled. Both rooms smelled of smoke even though they were supposed to be smoke free rooms. The check-in desk is way too far away from the elevators to the rooms. They did not warn us that the "keys" can be completely zapped of information simply by putting them in your wallet or purse, with credit cards, keys or cell phone being the zapping culprit. They do not have enough people working at the overnight shift. I did not like the fact that we were located in the flight pattern. I looked out the window to see the moon and I saw a plane at near eye level head for me....I just didn't care for seeing the pilot nearly eye-to-eye. I was on the 11th floor. That was a little disturbing. Also, I think they are located too far from the strip. Took us about half an hour to get to and from the hotel. It's ok for families or people that really don't want to pay the higher hotel prices. That will work out well for them. The food was pretty good. We did the breakfast buffet. People, do not take in your own luggage. Go to valet pay him a couple bucks and then get the bell man to take your luggage up, and give him a couple bucks too. Anywhere in Las Vegas you can use the valet service for free, just tip a couple bucks. At each hotel you check out. You do not have to be staying at the hotels either!
Have them take your bags back down for you too. Nice place overall.
April 13, 2015
Rated 1 out of 5 by Honestguy Dirty hotel
Dirty hotel, poor costumer service, so hard to find a waitress for a drink well is almost impossible so if you want to stay in las vegas try to spend an extra ten bucks for a quality hotel because boulders station "Hotel" it is not the place where you want to stay
April 12, 2015
Rated 4 out of 5 by mali good hotel for the price
Good hotel , a lot dinning options, realy clean , buffet was really good only 7.99 and staff very helpful
April 7, 2015
Rated 4 out of 5 by Charlie2 very good value
First time visitors. Good hotel, great room and good selection of restaurants at very reasonable prices. Would definitely stay there again.
Only negative comment would be the dealers at the blackjack tables. We tried at least 4 different dealers and they were all miserable and unfriendly, not a smile or friendly word between them. Good location and easy parking. Good security for hotel room access.
March 29, 2015
Rated 4 out of 5 by w2h2o75 Love the parking
What I most enjoy about staying at Boulder Station is the reasonable rates and that you can park close to the hotel section of the property and not have to walk through the entire casino to get to your room.
January 15, 2015
Rated 1 out of 5 by GGC104 Cannot recommend staying here
The overall rating indicated above is not reflective of my positive experience with Kids Quest. The staff at Kids Quest were fantastic, and they did an excellent job of handling a 2-year old child who didn't want to be there initially. I am very happy with Kids Quest, and would recommend its services at Boulder Station. However, too many other things went wrong at Boulder Station, to the point where I cannot recommend staying at this place to anyone, especially those with young children.
When I first entered Boulder Station for the first time, I was hit by a huge wave of smoke that never dissipated. I have been to Las Vegas at least 10 times, and have stayed at almost the same number of hotels, and I have never experienced the level of smokiness that I did at Boulder Station. My wife and 2-year old son constantly complained of headaches. Further, I arrived in Las Vegas with a slight, minor cough as I was getting over a cold, but over the course of the trip, my cough turned into a retching cough that I could not suppress, even when I slept. Although I can't be certain, I do attribute my coughing condition to the high level of smokiness, as I just returned home yesterday, and the intensity of my cough has subsided significantly. For this reason, I will no longer ever stay at Boulder Station, and I cannot recommend my friends or family to stay there either, especially those with young kids. The hotel should really consider installing a new ventilation system, or designating more smoke-free areas.
Typically, my main gambling activity in Las Vegas is to play poker. But I had two major problems with the poker room at Boulder Station. First, the poker room took forever in getting me a seat. Now I know that the poker room is fairly popular at Boulder Station, but I would frequently have to wait 45 minutes to 1 hour to get a seat at a 2-4 hold 'em table. Then, when the demand reached a certain level to create an additional table, the dealer took a really long time to distribute the chips and to get the players seated. When playing poker at other casinos, I have never had to wait more than 15 minutes to get a seat. Further, there was never a sense of urgency at all to be efficient in getting new tables set up. This was particularly aggravating to me since I only had limited time windows to play poker, and would only get 30 minutes to 1 hour in, whereas I could have played more if the dealers had been more efficient.
Second, I experienced a specific incident that was very frustrating on my last night of play. After the flop, my opponent and I were heads-up, and he had raised. I then called his raise. The dealer then proceeded to take my cards and put them in the muck pile, despite the fact that I had clearly put my chips in front of me to make the call (I had not splashed the chips across the table). Further, my cards were neatly stacked well outside of the "fold" line, and my chips were placed between my cards and the dealer. I acknowledge that I did not have my hands over my cards or a chip on top of my cards, so perhaps I could have protected them better, but I would think that the location of my cards and the chips would at least create some level of uncertainty in the dealer's mind. Although I do not attribute any malice intent on the dealer's part, I do think he was careless, and could have at least asked me if I was still in the hand. Then, as I protested after he put my cards in the muck pile, the level of service that he provided was less than ideal. I told him that I did not want to fold, and he quickly replied: "Well, I understand that now. But you have no cards. So I can't give you any of the winnings." And then he brushed all the chips in the pot to my opponent. I obviously thought I had a decent chance at winning the hand, so although that was frustrating to lose out on a decent pot, I was more disturbed by the dealer's complete lack of remorse or even acknowledgement that he had made a mistake. He offered no apology, and he even seemed to imply that the result was completely my fault. Again, I have played a lot of poker in many casinos, and this was the first time that this ever happened.
With respect to the food, I had heard great things about the Feast Buffet, but we didn't even get a chance to go because the line was always too long. One of my favorite things to do in Las Vegas is to enjoy the buffet experience, but we didn't even get to do that at Boulder Station. So we commonly had to go with our second choice in terms of meals. Further, although the food at the Grand Cafe was decent, it was difficult to eat because of the pervasive smokiness within the restaurant. Further, it seemed to take way too long to actually get our food once we ordered it. Again, there just does not appear to be any sense of urgency to offer an efficient customer experience.
So between the pervasive smokiness, my frustrating gambling experience, not being able to get the food that I wanted, and a weak level of service all around, I definitely cannot justify staying here again. I do acknowledge that the room rates are very fairly cheap, but in terms of experience, you definitely get what you pay for.
January 7, 2015
Rated 5 out of 5 by Vegas87 excellent value
This is a nice hotel at a great price. It would be much better if they would remove the resort fees, but it seems most hotels are doing this now. Hotel room could use the option of a microwave, but other than that, this is a nice room with a responsive and courteous staff.
November 28, 2014