VEGAS.com Wins World Silver
Nov. 13, 2007
Vegas.Com Wins Silver At World Finals for Tech Innovations in Contact Centers
VEGAS.com was awarded the Silver Medal for Best Technology Innovation at the Contact Center World Awards "Best of the Best World Finals." The Contact Center World Awards, one of the industry's highest accolades, recognize companies with the best contact centers and customer service in the world. More than 600 entrants from 61 countries are represented at the annual Contact Center World Awards and Conferences.
The awards were presented during the "Best of the Best World Finals" awards ceremony and gala in Las Vegas, Nevada on Nov. 1. VEGAS.com represented North, South and Central America at the World Finals after receiving top honors at the Best of the Best in Americas Conference in June. Gold medal winners from the APAC (Asian Pacific) and EMEA (Europe, Middle East and Africa) Regional Awards were also invited to present and compete against VEGAS.com for the title, "Best in the World."
"This prestigious honor is to be shared with the 500 plus VEGAS.com staff members," said Howard Lefkowitz, President of VEGAS.com. "Providing our experts with the best technology available has enabled us to redirect the energy once reserved to overcoming technology limitations into the customer experience. In doing so, we've successfully reduced the call center staff by half, doubled the number of interactions handled and increased our revenue 300 percent per agent."
Contact Center World is the leading conference, research and on-line magazine provider for the contact center industry.
VEGAS.com is the largest city destination travel website in the world with extensive, constantly updated information and a full range of travel products including hotel rooms, air-hotel packages, show tickets, tours and golf. A state-of-the-art contact center provides customer support, expert information and sales 24 hours a day, 7 days a week, 365 days a year to complement the information on www.VEGAS.com and www.espanol.Vegas.com. VEGAS.com, through its Casino Travel & Tours unit, operates retail and concierge desks at more than 50 locations including the Palms, Paris, Harrah's, Bally's, Mandalay Bay, Excalibur, New York-New York, Luxor and more. The company also offers a variety of excursions including city tours, the Hoover Dam and the Grand Canyon. VEGAS.com is a member of the Greenspun Family of Companies, privately owned and operating in Southern Nevada for more than 60 years.