Inside Job opportunities:

"VEGAS.com is one of the most fun places I've worked - and I've run the gamut from college campus coffee shop to East Coast research firm to Silicon Valley start-up. There aren't many places that can claim regular celebrity office visits (including Wayne Newton, the cast of Cirque du Soleil, and Chippendales) as a company perk. Career-wise, this is a great place. VEGAS.com is experiencing tremendous growth, where multiple large deals with company-wide ramifications are announced together at staff meetings. Everyone at VEGAS.com excels at being flexible and reacting quickly to the market environment and company priorities as they evolve. The benefit of working in such a fast-paced environment is that there are many opportunities for professional growth -where those with initiative can take on critical roles and really shine."

Mamie
Senior Product Manager

Job Description: Helpdesk Technician

 

Job Category:  Information Technology

Job Title:  Helpdesk Technician

Job Requisition:  SYS7096 – CWEB

The Help Desk Technician is the first tier level of diagnosis, resolution, and contact for the various Greenspun Enterprise Information Technology and Software Development departments. 

ESSENTIAL JOB FUNCTIONS                                               

  • Responsible for troubleshooting and assessing software and hardware problems for the Greenspun Enterprise.
  • Responsible for reporting results, following escalation process, and dispatching issues to the proper channels.
  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Communicate and report tasks to the HD-NOC and Information Technology teams.
  • Track, follow-up and communicate to appropriate parties regarding ongoing issues resolution and statuses for Greenspun Enterprise trouble tickets. 
  • Interview users to collect information about problems and lead users through diagnostic procedures to determine source of error as well as educate and instruct end-users on various application and hardware issues.
  • Handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems, escalating more complex problems and/or outages to the manager and/or information technology, and all appropriate channels.
  • Log and track issues using problem management database, and maintain historical records and related problem documentation.
  • Enter standard statistical reports, such as help desk incident reports, and statistics.
  • Approach reported problems systematically, analyzing and evaluating, and making recommendations to the manager.
  • Consult with quality assurance to resolve software errors, provide assistance to the QA team for usability testing and provide assistance to the T1 team for new installations and projects.
  • Monitors and escalates alerts.

The ideal candidate will have:

  • Minimum three years experience in Help Desk/Computer Systems Desktop Support.
  • Basic knowledge of ITIL Infrastructure that is used for the implementation of a framework for ITSM, IT Service Management. 
  • A+ certification
  • Experience in a fast-paced, team environment in a 24x7 operation. 
  • Must be flexible with schedules/shifts and be willing to work weekends.

VEGAS.com offers competitive salary and a benefits package to include: medical, dental, vision, basic life, long term disability, 401K, and an aggressive PTO plan.

If you think you have what it takes to be our next Help Desk Technician, send your resume to the link below with SYS7096 – CWEB in the subject line.

Location: Henderson, NV

LOCAL CANDIDATES ONLY PLEASE

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VEGAS.com is an equal opportunity employer.