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"VEGAS.com is one of the most fun places I've worked - and I've run the gamut from college campus coffee shop to East Coast research firm to Silicon Valley start-up. There aren't many places that can claim regular celebrity office visits (including Wayne Newton, the cast of Cirque du Soleil, and Chippendales) as a company perk. Career-wise, this is a great place. VEGAS.com is experiencing tremendous growth, where multiple large deals with company-wide ramifications are announced together at staff meetings. Everyone at VEGAS.com excels at being flexible and reacting quickly to the market environment and company priorities as they evolve. The benefit of working in such a fast-paced environment is that there are many opportunities for professional growth -where those with initiative can take on critical roles and really shine."

Mamie
Senior Product Manager

Job Description: Desktop Support Technician

 

VEGAS.com is the No. 1 destination travel site in the world. Millions of people use VEGAS.com every month to plan and book their hotel rooms, show tickets, air-hotel packages and more. Join our fast-growing team and enjoy a challenging work environment, great benefits and opportunities for career development.

DESKTOP SUPPORT TECHNICIAN

Traveling 25-50 percent of the time between locations within Las Vegas the Desktop Support Technician is responsible for providing routine IT support for end-users and the daily IT functions. The successful individual will be self starter, capable of multi tasking and will be able to work under minimal supervision.

ESSENTIAL JOB FUNCTIONS

  • Maintain PCs (including hardware and software), printers, faxes, projectors and scanners
  • Monitor, measure and maintain applications, systems and networks.
  • Maintain inventory and configuration documents.
  • Process new employee setups using Microsoft Active Directory.
  • Participate in special projects, such as office computer equipment moves, repair/maintenance or printers and PCs, installation and configuration of desktops and laptops.
  • Troubleshooting network connectivity.
  • Document new process and procedures for system changes.
  • Keep up to date with changes in hardware and software technology.
  • Participate in seminars, meetings and training provided by the company.
  • Provide strong, proactive customer service.
  • Document best practices and processes.
  • Other duties as assigned.

The ideal candidate will have the following experience and qualifications:

  • Minimum one to two years experience in a related position.
  • Basic knowledge of PC hardware, Windows 8, Windows 7, and Windows XP (how to install, troubleshoot).
  • One to three years experience supporting Windows Active Directory environment.    
  • One to three years experience providing remote support.
  • Knowledge of Macintosh computers.
  • Basic printer troubleshooting skills.
  • Knowledge of Adobe software and Web Browsers.
  • Strong Knowledge of MS Office suite including Word, Excel, Access, and PowerPoint.
  • College courses towards MIS degree highly preferred.
  • Must have valid Nevada Driver’s License, clean driving history and proof of insurance.

In order to excel in this environment, you must be able to work in a fast paced, rapidly changing environment.  The work hours are Monday-Friday from 8am to 5pm but may vary as our business operates 24x7. Our requirements are high, but in return we offer a competitive compensation package including medical benefits and generous paid time off. 

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VEGAS.com is an Equal Opportunity Employer.

Local candidates preferred. No phone calls please!