Air Operations Specialist is the No. 1 destination travel site in the world. Millions of people use every month to plan and book their hotel rooms, show tickets, air-hotel packages and more.


  • Perform changes and exchanges to travel itineraries in proprietary system and GDS according to airline and company guidelines.
  • Be able to qualify exceptions to airline policies, to assist customer and maintain quality customer relationship.
  • Assist customers professionally and efficiently with any travel related issues.
  • Ensure GDS queues are maintained and worked frequently.
  • Support internal customers with any air package requests or issues.
  • Process change requests from the operations team for show, hotels and tours.
  • Keep current with airline policies and airline industry standards.
  • Participate in Vendor Day and participate in vendor visits.
  • Other duties as assigned.


This job has no supervisory responsibilities.


High school diploma or equivalent required. 


Minimum 2+ years of travel industry experience

Minimum 2 years GDS experience required (Amadeus, Sabre, or Worldspan)


  • Understanding of airline ticketing concepts and pricing
  • Experience in completing airline ticket exchanges and re-issues.
  • Excellent written and verbal communication skills.
  • Great customer service skills
  • Be a self-starter who exercises independent judgment and initiative
  • Must be detail oriented, proactive, and possess excellent multitasking skills
  • A team player with a positive work ethic
  • Must be organized and able to prioritize workload
  • Schedule may include nights and weekends
  • Bilingual (Spanish) preferred


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  Work is performed primarily indoors in a climate-controlled environment.

It is not the intention of this position description to limit the specific duties of this job, but rather to describe the major responsibilities and activities associated therewith at the time the position description was prepared.  As our company changes, as its needs change, or simply with the passage of time, the specific tasks and responsibilities which comprise any job also tend to undergo changes. Such changes may consist of additions to, reductions in, or substitutions of duties and responsibilities.

If you think you have what it takes to be our next Air Operations Specialist, send your resume to with “Air Ops Specialist” in the subject line. is an Equal Opportunity Employer.